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This Privacy Policy describes how The New Garden (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit or make a purchase from our store.
1. Information We Collect
We collect different types of information in order to provide and improve our services, including:
1.1. Personal Information
When you visit our store or place an order, we may collect the following personal data:
- Name and contact details (such as email address, billing and shipping address, phone number).
- Order information (products purchased, order number, purchase date).
- Payment information (handled securely by our payment processors; we do not store full card details).
- Account information, if you create an account (email, password and profile details).
1.2. Automatically Collected Information
When you browse our store, we may automatically receive certain information about your device and usage, such as:
- IP address, browser type and version.
- Device type, operating system and platform.
- Pages visited, time and date of visit, and referring sites.
- Approximate geographic location (country or city level, when available).
1.3. Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate our store, remember your preferences, analyze traffic and personalize content and ads. You can manage your cookie settings through your browser, but disabling cookies may affect the functionality of the site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders (including payment, shipping and order confirmations).
- To communicate with you about your order, account or customer support requests.
- To provide, operate and improve our website, products and services.
- To personalize your shopping experience and show relevant products and offers.
- To prevent fraud, secure our store and comply with legal obligations.
- To send marketing communications (when permitted by law and your preferences).
3. Shopify and Third-Party Services
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
We may also use third-party services (such as payment gateways, shipping companies, email providers and analytics tools) that collect, use and disclose your information only to the extent necessary to perform the services they provide to us. Each third-party service provider has its own privacy policy and we recommend that you read their policies to understand how your information will be handled by them.
4. Legal Basis for Processing (Where Applicable)
Depending on your location, we may rely on one or more of the following legal bases to process your personal data:
- Contractual necessity – to process your orders and provide products and services you request.
- Legitimate interests – to operate, secure and improve our business and customer experience.
- Consent – for certain marketing communications or optional features (where you have given consent).
- Legal obligations – to comply with applicable laws, regulations and court orders.
5. How We Share Your Information
We may share your personal information with:
- Service providers and partners who help us operate our store (e.g. payment processors, logistics and shipping partners, email and marketing platforms).
- Shopify and related tools integrated into our store.
- Professional advisers (such as lawyers, accountants and auditors) when necessary.
- Authorities or regulators, when required by law or to protect our rights, property or safety.
We do not sell your personal data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will delete or anonymize it.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information in certain circumstances.
- Object to or restrict certain types of processing.
- Withdraw consent when processing is based on your consent.
- Request a copy of your data in a portable format (where applicable).
To exercise your rights, please contact us at support@thenewgarden.com. We may need to verify your identity before responding.
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our store is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.
10. International Transfers
Because we use Shopify and other third-party service providers, your personal information may be transferred to and processed in countries other than your own. We will take steps to ensure that your data receives an adequate level of protection in the jurisdictions where it is processed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the “last updated” date if displayed by Shopify or in the theme, and the revised policy will take effect as soon as it is posted on the website.
12. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
The New Garden
Email: support@thenewgarden.com